Quality Program Coordinator
Must have a working knowledge of the MOC and plant trial process and be able to coordinate effectively with proper teams.
Working with the quality systems team, be the “super user” for the QMS system. Responsible for data entry, coordinating procedural and policy updates, new users, expired users, specifications, packaging data and other updates as needed.
Responsible for data coordination, publication and documentation of monthly KPI data from all plant locations. Develop and maintain a database of monthly KPI data to accurately present to the quality and operations team.
Must have an advanced working knowledge of the SAP system. Be able to effectively train individuals on how to use SAP
Support other projects as assigned
Partner with internal auditing team to incorporate policy requirements into audit standards; Monitor trends in customer and consumer complaints, non-conformances, and third-party audit findings to identify gaps and opportunities for improvement in policies.
Collaborate with RQM’s to execute internal policy education, including policy reviews, roll-out plans, training sessions, and other activities to support execution of policy development.
Take ownership of the internal customer compliant process; this includes working with customer and consumer affairs to streamline the communication with the operations, sales, marketing and quality teams to maintain responses and the QN system.
This individual would be the gatekeeper and liaison of the supplier QN process to ensure that proper communication gets to the plants, supplier quality, procurement, Sr Corp QM, and RQM’s.
Additional duties assigned by Senior Corporate QA Manager Quality Systems and per company needs.